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FAQs

What's included in my ticket price?

Ticket price includes unlimited access to the largest inflatable obstacle course in Australia, wrecking ball, ninja wall, giant slide, mechanical surfboard and toddler playground for children 4 and under. For your chosen 2-hour time slot.

Are spectators allowed?

Yes, we understand that Grandparents, Aunts and Uncles like to join in on the family fun. We will also have carnival games and food trucks to keep them entertained as well. 


A spectator will not be issued a wristband and will not be allowed on the inflatables under any circumstances though. 


If you would like to join in or help the little ones you must purchase a ticket.

Is there an age limit?

Suitable for all ages. If physically able 


Children 4 years and under must have an accompanying adult with them on the inflatable at all times. 

(must purchase the parent / toddler ticket)


 No entry for anyone suffering from, or recovering from an illness or injury or anyone who has a bad back or lower limb   condition 


No entry for anyone with a preexisting medical condition, heart condition, pregnancy etc.

Do parents need to purchase a ticket?

Parents that wish to accompany their children on the inflatable must purchase a ticket.


And parents of children aged 4 years or less must purchase a parent / toddler combo ticket. And must accompany their toddler on the obstacle course at all times. 

Toddlers can enter the toddler playland on their own. 

What should I wear?

We recommend wearing sun protective clothing, sunscreen and clothing that will keep you cool. 

Remember we will be set up outdoors and you will be using a lot of energy bouncing on the largest inflatable obstacle course in Australia.

We recommend knee length trousers and sun safe shirts.

There is only one strict rule and that is NO SHOES and NO BARE FEET.

Socks, preferably grip socks are to be worn at all times. We will have grip socks available for purchase on the day if you need to purchase a pair.

How long does a session last? And how early should I arrive?

Each session lasts for 2 hours. It is recommended to arrive at least 15 minutes before the start time of your session. This is to give you enough time to sign waivers and receive your wristband before your session starts.

Can I bring food and drinks?

We will have a variety of food and drinks available for purchase. You can bring a picnic or lunch box if you would rather. No outside takeaway food (e.g. Mcdonalds) will be allowed in the gates. 

Do I need to print my tickets?

You do not need to print out your tickets, you will be provided a QR code upon payment. you will just need to be able to access the QR code on the day.

If you are not tech savvy you can bring a printed copy. 

Can I buy my tickets on the day?

Tickets will be available on the day, if sessions are not sold out prior online. We do recommend pre purchasing your tickets as we only sell a limited number of tickets per session so there is no overcrowding.

What Happens if it rains?

If on the day of your session there is very light rain around, we will continue to operate. We recommend bringing a spare change of clothes. 


In the event of rain, storms or typically bad weather we will not be able to operate. We will communicate with all ticket holders via the email provided at the time of booking to let them know if their session has been cancelled/ postponed. 

Customers will be issued a gift card to be used at any future Air heads event at any location. (valid for 2 years)

What if I'm late to my session?

If you are unfortunately late to your session, there is no refunds or time extensions. You are able to join in at any stage throughout the session and complete the remaining time slot. 

Can I get a refund for change of mind?

Ticket sales are non-refundable, if however, you do need to change a session, we are able to change sessions only for the same school holiday period. Session changes must be made in advance. No session changes will be allowed in the 7 days immediately before your chosen date. 

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